Mason Street Furniture is a national supplier of traffic signs, street lighting, roadside technology, and EV and solar generators. The business has 180 staff across two offices, including 40 office-based staff working remotely and 140 field operatives on the road across the country.

Overview

Enhanced partnered with Sparrow Crane Hire to deliver a modern VoIP and connectivity solution that improved communications across the business. The project provided a more reliable, flexible and scalable platform for handling calls, supporting office teams and keeping mobile/site-based staff connected.

The Client

Sparrow Crane Hire provide crane hire, 24 hours a day, 365 days a year. Providing a full range of cranes, ancillary equipment and personnel. The company relies on clear, dependable communication between office staff, customers and teams working across different sites. Sparrow Crane Hire needed a communications partner that could provide practical advice, responsive support and a reliable platform for day-to-day operations.

The Challenge

Before engaging Enhanced, Sparrow Crane Hire was using an analogue PBX system and recognised that analogue phone lines were being phased out. They wanted a future‑proof communications solution that would improve call reliability, reduce disruption, support flexible working and enable staff to communicate effectively from the office, remotely or while coordinating activity on site. A key requirement was to add backup failover connectivity to reduce the risk of downtime and improve overall resilience.

The Solution

Enhanced designed and implemented a VoIP and connectivity solution tailored to Sparrow Crane Hire’s operational needs. The VoIP phone system has improved call handling, flexibility and reliability. The solution included a dedicated leased line to provide reliable business-grade connectivity, supported by a backup failover connection to maintain continuity if the primary circuit was unavailable. This provided dependable voice services, stronger connectivity and a more resilient communications platform for users across the business.

• Simplified call management, making it easier for staff to route, answer and manage calls efficiently.
• A scalable communications platform that can adapt as Sparrow Crane Hire’s requirements change.
• Installation of a dedicated leased line to provide reliable, business-grade connectivity.
• Backup failover connectivity to improve resilience and help maintain service continuity if the primary connection was disrupted.
• Ongoing support from Enhanced, helping keep communications running smoothly and reliably.

The Outcome

With Enhanced’s VoIP and connectivity solution in place, Sparrow Crane Hire now benefits from a more dependable and flexible communications environment. The leased line provides a strong primary connection, while the backup failover improves resilience by helping the business remain connected if the main service is interrupted. The business has improved call handling, stronger connectivity and a communications setup that better supports both office-based and operational teams.

• Greater confidence in the reliability and availability of phone services.
• Improved flexibility for staff managing calls from different locations.
• Stronger connectivity to support customer service and operational coordination.
• Simplified communications management through a single service partner.
• A scalable platform that can support future business growth.

Why Enhanced

Enhanced combines practical communications expertise with a service-led approach to VoIP and connectivity. For Sparrow Crane Hire, this meant having a partner that could recommend the right solution, implement it effectively and provide ongoing support after the project was complete.

Conclusion

The project has given Sparrow Crane Hire a stronger communications foundation, supported by reliable VoIP services, a dedicated leased line and backup failover connectivity. As the business continues to evolve, its communications platform provides the flexibility, scalability, resilience and dependability needed to support day-to-day operations and future growth

Willmotts Transport are one of the leading independent warehousing and distribution companies in the South West. They provide logistics solutions for a wide range of companies and products, including many retail and food and drinks industries, all backed up by over a century of experience.

Overview

Enhanced partnered with AC Services to provide practical IT support and modern device management through Microsoft Intune. The project helped AC Services move away from reliance on traditional on-premise server infrastructure, creating a more cost-effective, flexible and easier-to-manage IT environment.

The Client

AC Services assists owners and users of Rational units to ensure that the downtime of their units is minimised through regular service or by speedy repair. Their clients range from prestigious world-famous dining establishments through to high street fast food outlets relying on dependable technology to support its staff, operations and customer service. They needed an IT partner that could provide responsive support and a modern approach to managing users, devices and security.

The Challenge

Before engaging Enhanced, AC Services wanted to simplify its IT setup and avoid the cost and complexity of maintaining on-premise servers. The business needed a secure, scalable and cost-effective solution that would support day-to-day operations, make device management easier and allow staff to work efficiently from different locations.

The Solution

Enhanced delivered ongoing IT support and implemented Microsoft Intune as a modern device management solution for AC Services. By adopting Intune, the business gained a more efficient way to manage devices, apply security policies and support users without the expense and maintenance requirements associated with traditional on-premise servers.

• Ongoing IT support to help AC Services manage users, devices and day-to-day technical issues.
• Adoption of Microsoft Intune to provide modern cloud-based device management.
• Reduced reliance on on-premise servers, helping lower infrastructure costs and simplify management.
• Improved control over device configuration, security settings and user access.
• A scalable IT platform that can adapt as AC Services’ requirements change.

The Outcome

With Enhanced’s IT support and Microsoft Intune solution in place, AC Services now benefits from a more streamlined and cost-effective IT environment. Devices can be managed more efficiently, security policies can be applied consistently, and the business has reduced the need for costly on-premise server infrastructure.

• Lower infrastructure costs by reducing dependence on on-premise servers.
• Simpler device management through Microsoft Intune.
• Improved consistency across device configuration and security policies.
• More flexible support for staff working across different locations.
• A scalable IT support model that can grow with the business.

Conclusion

The project has provided AC Services with a more modern, cost-effective and manageable IT foundation. By adopting Microsoft Intune and moving away from traditional on-premise server requirements, the business has gained a more flexible platform that supports security, efficiency and future growth.

Power Electrics provide a single source solution for diesel generator hire, sales, service and parts.

Leaping Lambs Nursery & Preschool are dedicated to offering a safe, secure, and engaging learning environment where children can play and explore their natural curiosity for the world. The popular nursery and pre school now have six sites located throughout Bristol and Bath.